The inferiority complex is low self-esteem, avoids all kinds of confrontation, causes passivity or aggression without reason. The person sees themselves as the problem. High self-esteem is maturity have defined personality, is acceptance of himself and of other persons. It is accepting our feelings and wean the problem of people using mental and rapidly to the map of the conflict in which the person is involved. 5 Styles against a conflict for Thomas and Kilmann, from concern for self and concern for the other person, there are five modes behave faced with a conflict: Avoid (turtle) Accommodate (bear) Agree (Ant) Compete (Bull shark) Collaborate (OWL) each person has one or more preferred styles, but should seek to dominate the style appropriate to each conflict. It is not absolute value to one of the styles but that each style has its advantages and disadvantages which should reflect and acknowledge to positively manage conflicts. The negotiator has capabilities to properly use all styles with naturalness or handled. (a) when a conflict be prevented? What is harmful is not the conflict itself, but avoid it; Avoid conflict does not make problems disappear, but that allows them to stay and meet, and then come to light in a way more negative; Evasion difficult to deal realistically with the frustrations and inevitable problems; Something that is not significant or there is no issues more important; It is not feasible to satisfy their interests or you have little power to change the situation; The danger of confrontation exceeds the potential benefits of the settlement of the conflict; In order to calm down, reduce tensions or regain composure; More information is more important than taking an immediate decision; When can others better resolve the conflict. (b) when you give in to a conflict? Yield is to understand that it is wrong or committed a error.