Currently, mobile telephony has more than 3,300 million users around the world; SMS being the most used tool in various fields of work and everyday life. The amount of text messages is significantly higher than the telephone calls; so its use has spread to various areas of daily life and business. In this article you want to show the possible uses of SMS in 10 areas of business; possibly there are more applications in which this communication tool could be used; but these areas span a large spectrum of the working world. SMS can be used in the following areas of business: 1.-sales, advertising and marketing, to:-promote new products and services, make pitches and positioning brands. -Make direct sales and run special promotions to VIP clients. -Make payments, apply discounts, participate in auctions, get Virtual vouchers, etc – consult information about products, services, prices, promotions, etc – send and get collateral information: State of time, horoscope, news, phrases, quotes, jokes, billboards of cinema and theatre, ringtones, games, music, multimedia messages, etc – communicate launches events, fashion, promotions via e-mail, a service or a product specific information. -Buy, sell or rent: products, goods and/or services. -Running social responsibility campaigns.
2 Customer, to:-send special greetings, congratulations, etc – remember meetings, events, appointments, etc – notify work concluded, status of activities, schedule and results. -Conduct complaints (personal or anonymous), reporting failures and complaints, make requests, etc–run measurement through surveys and votes. -Information consult an expert in a field staff. -Capture information related to users and obtain personal data. 3 Business processes and internal management, to:-carry out processes of collecting and communicating approvals of activities and/or actions. -Notify and remember appointments, meetings, events, missed calls, etc – establish interdepartmental communications and corporate clients. -Send alerts of abstentionism, wage and organizational. -Manage projects and monitor cases. -Management of human resources: recruitment, interviews and special notifications.